
FAQ
You have questions and we have answers.
You have questions and we have answers.
Product
I need help finding the right fit!
Do your tops/one-pieces have padding?
How do I remove the hygiene sticker?
What is the best way to care for my LOF?
How many laps will my LOF suit last?
Keep whites white
Can I wear sunscreen with my suit?
Where are LOF suits designed and manufactured?
What is your stance on sustainability?
What size is my girlfriend?
Orders
When will my order ship?
I've ordered a pre-order item, now what?
Can I make changes to my order?
Shipping
Shipping Options
We have a few options for shipping in the USA, so choose your own adventure.
**Please note that only standard shipping can be selected for PO boxes or US Territories (ie: Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands and Puerto Rico). Priority shipping is not available to Hawaii or Alaska. International orders are shipped via Express Courier and prices are calculated at checkout.
Our product is shipped from Pennsylvania, Monday to Friday. Please allow at least 1-3 business days for processing on all orders placed with standard and express shipping. We do not ship orders over the weekends or on holidays. Above ship method timelines are estimates only and cannot be guaranteed, as carrier delays can sometimes occur. If you've ordered an item on pre-order along with items readily available on our site, items will ship when they are available and you can expect two separate packages.
**Please note that only standard shipping can be selected for PO boxes or US Territories (ie: Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands and Puerto Rico). Priority shipping is not available to Hawaii or Alaska. International orders are shipped via Express Courier and prices are calculated at checkout.
Standard | Estimated 3-7 business days | Free |
---|---|---|
Expedited | Estimated 2-5 business days | $15 |
Priority | Orders placed by 11am PST, delivered in 1-2 business days, weekend delivery unavailable (excluding Hawaii + Alaska) | $35 |
Our product is shipped from Pennsylvania, Monday to Friday. Please allow at least 1-3 business days for processing on all orders placed with standard and express shipping. We do not ship orders over the weekends or on holidays. Above ship method timelines are estimates only and cannot be guaranteed, as carrier delays can sometimes occur. If you've ordered an item on pre-order along with items readily available on our site, items will ship when they are available and you can expect two separate packages.
Do you ship to Canada?
Do you ship to outside of the US and Canada?
How do I track my order?
Lost or stolen packages?
Can I update my shipping address?
Returns & Exchanges
What’s your return policy?
Is there a return fee?
How do I initiate a return/exchange?
How do I get my refund?
I have items to return from multiple orders, now what?
Contact Us
Contact Us
Product
I need help finding the right fit!
Do your tops/one-pieces have padding?
How do I remove the hygiene sticker?
What is the best way to care for my LOF?
How many laps will my LOF suit last?
Keep whites white
Can I wear sunscreen with my suit?
Where are LOF suits designed and manufactured?
What is your stance on sustainability?
What size is my girlfriend?
Orders
When will my order ship?
I've ordered a pre-order item, now what?
Can I make changes to my order?
Shipping
Shipping Options
We have a few options for shipping in the USA, so choose your own adventure.
**Please note that only standard shipping can be selected for PO boxes or US Territories (ie: Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands and Puerto Rico). Priority shipping is not available to Hawaii or Alaska. International orders are shipped via Express Courier and prices are calculated at checkout.
Our product is shipped from Pennsylvania, Monday to Friday. Please allow at least 1-3 business days for processing on all orders placed with standard and express shipping. We do not ship orders over the weekends or on holidays. Above ship method timelines are estimates only and cannot be guaranteed, as carrier delays can sometimes occur. If you've ordered an item on pre-order along with items readily available on our site, items will ship when they are available and you can expect two separate packages.
**Please note that only standard shipping can be selected for PO boxes or US Territories (ie: Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands and Puerto Rico). Priority shipping is not available to Hawaii or Alaska. International orders are shipped via Express Courier and prices are calculated at checkout.
Standard | Estimated 3-7 business days | Free |
---|---|---|
Expedited | Estimated 2-5 business days | $15 |
Priority | Orders placed by 11am PST, delivered in 1-2 business days, weekend delivery unavailable (excluding Hawaii + Alaska) | $35 |
Our product is shipped from Pennsylvania, Monday to Friday. Please allow at least 1-3 business days for processing on all orders placed with standard and express shipping. We do not ship orders over the weekends or on holidays. Above ship method timelines are estimates only and cannot be guaranteed, as carrier delays can sometimes occur. If you've ordered an item on pre-order along with items readily available on our site, items will ship when they are available and you can expect two separate packages.