HOW DO I REACH YOU GUYS? IN CASE, YOU KNOW, QUESTIONS?
WHO CAN I TALK TO ABOUT PR, WHOLESALE & PARTNERSHIP IDEAS?
WHAT’S YOUR RETURN POLICY?
We will gladly accept your return within 10 days. Heads up, 10 days = from the date the order was delivered to the date it is back in the mail. Product must be in new, unused condition with all the original Left on Friday tags and that brief liner sticker must still be attached. Returns that don’t meet the above won’t be refunded. Those are the rules ladies.
HOW DO I INITIATE A RETURN?
Easy peasy, go here.
HOW DO I GET MY REFUND?
Pretty straightforward, your refund will be credited to your original payment method. *Please note it may take up to a week for our warehouse to receive and process your refund. You will receive an email once your refund has been processed.
DO YOU SHIP TO THE US?
Yes! We have a few options, so choose your own adventure.
|Standard||2-7 Business days via DHL + USPS||$5|
|Standard Fedex||2-5 Business days via Fedex||$12|
|Next Day||Overnight (orders must be placed by 1pm pst, Monday -Thursday, delivered next day)||$30|
Delivered Monday (orders must be placed by 1pm pst, Friday, delivered Monday)
Next Day Friday
Friday Overnight (orders must be placed by 1pm pst, Friday, delivered Saturday)
Product is shipped from sunny LA. Please allow 1 day for processing. All returns are complimentary. If your order contains a pre order item, the entire order will be held until all items are available.
DO YOU SHIP TO CANADA?
Yes! Please, we’re Canadian at heart, we wouldn’t dream of not shipping to our hometowns! For Canadian deliveries, please shop on our Canadian site here
DO YOU SHIP TO OUTSIDE OF NORTH AMERICA?
Anything is possible! Email us at firstname.lastname@example.org and we can see what we can do.
DO YOU SHIP TO THE UK?
YES! This is new for us. Customers pay for shipping ($30 USD flat rate via Fedex) and import fee/customs (~$75 USD). Shipping takes about a week. All sales are final. Please refer to the size chart and reach out to us if you have questions on styles, sizing or shipping.
I NEED HELP FINDING THE RIGHT FIT!!!
Start here and if you need more TLC, we’re here for you. Make a 1:1 zoom appointment with the LOF Concierge team here or email us your questions to email@example.com and we’ll get back to you with 24 hours.
WHAT STYLE IS RIGHT FOR ME? HOW MUCH OF MY BUM WILL SHOW? WHAT STYLES DO YOU RECOMMEND FOR BIG BOOBS?
WHAT IS THE BEST WAY TO CARE FOR MY LOF SUIT?
Easy - machine wash, cold water and line dry or if you’re in a rush to catch the next wave, our suits are dyer friendly. Washing it post activity helps prolong the life/color/fit of the suit.
HOW MANY LAPS WILL MY LOF SUIT LAST?
Lots. Just take care of it. That means machine washing it straight away after every chlorine/pool swim and hanging it to dry. Chlorine is hard on lycra and limits the life of any suit #facts. Do your best to not let your suit sit in a locker or swim bag for more than a few hours. Listen, if you swim 3 plus times a week (good on you) - it will last a few months, just given the impact chlorine naturally has on lycra this is unavoidable.
CAN I WEAR SUNSCREEN WITH MY SUIT?
Yes and we hope you do; sun protection is important! If you get sunscreen on your suit, machine wash it. If for some reason it doesn’t come out, try soaking your suit in a mix of water + baking soda, then machine wash, this should do the trick. *Hot tip, our fabric mill let us know that some sunscreens contain avobenzone, an oil soluble ingredient has a high chance of staining - all fabric, including LOF suits. So all in all, sunscreen yes, just be careful around avobenzone.
WHERE ARE THE LOF SUITS DESIGNED AND MANUFACTURED?
LOF suits are designed in Vancouver, BC, Canada, and produced in California with Italian fabric.
WHAT IS YOUR STANCE ON SUSTAINABILITY?
Fewer, better quality, very dependable products is what we stand for and create. We make the suit that works for all your needs, literally from surfing all day to happy hour and is engineered to be long-lasting. We think if you can depend on one suit for sun, fun, and sweat, rather than tons of cheap disposable swimsuits, then the environment is better off. We also use recyclable packaging and yell at people that don’t recycle.
WHAT SIZE IS MY GIRLFRIEND?
We don't know. Email us and we'll do our best to get her into the right size. Alternatively, give her a gift card and let her choose.
DO YOU OFFER GIFT WRAP?
Oh not yet, but SUCH A GOOD IDEA. We’re working on it!! But, we do have gift cards!!!
WE’D LOVE TO CONNECT!
Love our suits and want to tell us about it? Disappointed in our suits and want to tell us about it? Want to know when we’ll make a swimsuit in hot pink? Need a recommendation for where to get the best margarita in MauI? The best cliff jump near Vancouver? Or best hike in LA? Reach out firstname.lastname@example.org.