LOF Surfing

FAQ

You have questions and we have answers.

You have questions and we have answers.

Black Friday/Cyber Monday

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Terms & Conditions

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All discounted items purchased during the Early Access and Black Friday/Cyber Monday Promotion are final sale and are ineligible for return or exchange. Please note that promotional offers cannot be combined with any other discounts. Have a welcome offer? Save it for your next purchase! 

All purchase prices are final and discounts cannot be retroactively applied.

Due to the high volume of orders placed for Early Access and Black Friday/Cyber Monday, please allow at least 1-3 business days for processing. You will receive an email confirmation once your order has shipped!

Need help finding the right fit? 

Book a 1-on-1 Concierge appointment with us here or chat with us on site.

*Gift cards are not eligible for discount.

Product

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I need help finding the right fit!

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Our guides are a great place to start.

FIT GUIDE - Size charts.

WHAT SIZE AM I? - Size insights from other IRL wearers of LOF.

COMPARE STYLES - Styles + fit overview. How much will my bum show? What styles do you recommend for big boobs? What styles do you recommend for maternity?

MIX + MATCH GUIDE - Our favorite topic. Get inspired here.

COLOUR LEGEND - LOF colour in a controlled environment.

Need more TLC, we’re here for you. Book a one-on-one virtual appointment with an LOF Concierge here. Hit us up on the chatbot or email us sos@leftonfriday.com.

Do your tops/one-pieces have padding?

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Our suits are made from our Smoothing Dream Fabricâ„¢ and are lined for privacy - so while the seamless construction does not allow for cups or inserts, the correct fit should have you feeling comfortably compressed, providing great coverage, and of course an amazing fit.

How do I remove the hygiene sticker?

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If the hygiene sticker leaves a residue after removing, we've got you! This can happen sometimes from humidity due to transport conditions. You can use a bit of rubbing alcohol on a cotton pad or a damp cloth and rub against the residue to remove. Follow-up with a rinse in cold water and then a machine wash (on cold, with like fabrics). This is a safe remedy and won't impact the integrity of the fabric/garment. If you have any issues with this, please reach out to our team and we'll help you out.

What is the best way to care for my LOF?

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For LOF suits - easy. Machine wash with like colours & fabrics in cold water and line dry. A garment bag is helpful, but not necessary. Avoid drying your suit in direct sunlight. If you’re in a rush to catch the next wave, our suits are dryer friendly. We recommend washing suits post activity to prolong the life/colour/fit of the suit.

If you're swimming in a pool or hot tub, get your suit wet before jumping in! Chlorine clings to dry suits so getting it wet with fresh water ahead of time will help preserve the fabric. When you're done swimming your laps, rinse immediately and follow-up with a good wash in the machine.

For all LOF lifestyle, we recommend washing in warm water, with like colours, and hanging to dry. You can tumble dry on low if you're in a pinch, or to de-wrinkle.

How many laps will my LOF suit last?

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Lots. Just take care of it. That means machine washing it straight away after every chlorine/pool swim and hanging it to dry. Chlorine is hard on lycra and limits the life of any suit #facts. Chlorine also clings to dry suits, so getting your suit wet with fresh water before diving in can help preserve the fabric. Do your best to not let your suit sit in a locker or swim bag for more than a few hours. Listen, if you swim 3 plus times a week (good on you) - it will last a few months. Given the impact chlorine naturally has on lycra, this is unavoidable.

Keep whites white

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Just like other whites ... wash whites with whites to keep them bright. Also, colour migration is real, so don't let whites sit wet with other colours.

Can I wear sunscreen with my suit?

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Yes and we hope you do – sun protection is important! If you get sunscreen on your suit, machine wash it. If for some reason it doesn’t come out, try soaking your suit in a mix of water + baking soda, then machine wash, this should do the trick.

*Hot tip, our fabric mill let us know that sunscreens that are oil-based have a high chance of staining - all fabric, including LOF suits. This is why it's important to wash your suits after each wear.

Where are LOF suits designed and manufactured?

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LOF suits are designed in Vancouver, BC, Canada, and produced in California and Taiwan with Italian fabric.

What is your stance on sustainability?

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Great question. Fewer, better quality, very dependable products is what we stand for and create. We make the suit that works for all your needs, literally from surfing all day to happy hour and is engineered to be long-lasting. We think if you can depend on one suit for sun, fun, and sweat, rather than tons of cheap disposable swimsuits, then the environment is better off. We also use recyclable packaging and yell at people that don’t recycle.

What size is my girlfriend?

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We’re not sure either, but you can email us and we'll do our best to get her into the right size. Alternatively, give her a gift card and let her choose.

Orders

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When will my order ship?

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Orders are shipped out from Pennsylvania, Monday - Friday, and take at least 1-3 business days to process. For overnight orders, if placed before 11am PST, it will ship out same day. Please note our warehouse does not pack or ship orders over the weekend.

I've ordered a pre-order item, now what?

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Items will ship when available. If you've ordered an item on pre-order along with items readily available on our site, you can expect two separate packages.

Can I make changes to my order?

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Our team works quickly to get your order out and changes cannot be made once the order is placed. Forgot to add a cover-up to your order? We offer free standard shipping on all orders so you can place a new one with ease.

Shipping

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Shipping Options

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We have a few options for shipping in the USA, so choose your own adventure.
**Please note that only standard shipping can be selected for PO boxes or Puerto Rico. Express Friday and Next Day shipping is not available to Hawaii or Alaska. International orders are shipped via Express Courier and prices are calculated at checkout.

Standard  Estimated 3-7 business days Free
Expedited Estimated 2-5 business days $15
Next Day Orders placed by 11am PST, Monday -Thursday, delivered in 1-2 business days  (excluding Hawaii + Alaska) $35
Express Friday
Orders placed on Friday by 11am PST, delivered in 1-2 business days (excluding Hawaii + Alaska)
$35


Our product is shipped from Pennsylvania, Monday to Friday. Please allow at least 1-3 business days for processing. We do not ship orders over the weekends or on holidays. Above ship method timelines are estimates only and cannot be guaranteed, as carrier delays can sometimes occur. If your order contains a pre-order item, the entire order will be held until all items are available.

Do you ship to Canada?

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Yes! We're Canadian at heart, we wouldn't dream of not shipping to our hometowns. for Canadian deliveries, please shop on our Canadian site.

Do you ship to outside of North America?

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We now ship globally! Chose your location through our US website.

All international orders are shipped via Courier Express, price calculated at checkout. Returns can be made within 21 days from the date your order is delivered. Return orders are subject to a $15 processing fee, deducted from your refund due. We do not offer exchanges on international orders.

How do I track my order?

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You will receive a shipping confirmation once your order is shipped out that will contain a tracking number so you can track your LOF right to your door!

Please note that all orders take at least 1-3 business days to process. Shipping times at checkout are estimates only and cannot be guaranteed, as carrier delays can sometimes occur. Carriers do not operate/deliver on the weekends, so estimated shipping timelines are noted in business days only.

Lost or stolen packages?

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If your tracking information shows that your package was delivered, but you have not received it, email us at sos@leftonfriday.com. Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.

Can I update my shipping address?

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Our team works quickly to get your orders out and changes cannot be made once your order is placed. We will ship to the address entered at checkout.

Returns & Exchanges

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What’s your return policy?

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*Note: All items marked final sale at checkout, and hats & scrunchies are final sale and not eligible for refunds/exchanges.



All product must be in new, unused condition with all the original Left On Friday tags and that handy hygiene sticker must still be attached. We reserve the right to refuse a refund if a product is damaged, excessively dirty, or missing tags/stickers.


USA
Returns and exchanges can be made within 21 days from the date your order is delivered. If you are returning for a refund, a $10 processing fee per order will be deducted from your refund due. We offer a one time complimentary exchange or return for a store credit, at no additional cost. Exchange orders are sent via standard DHL/USPS shipping. Generate your return here.

INTERNATIONAL
Returns can be made within 21 days from the date your order is delivered. All return orders are subject to a $15 processing fee, which will be deducted from your refund due. At this time we do not offer exchanges on international orders. Generate your return here.

Is there a return fee?

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USA

If you are returning for a refund, a $10 processing fee per order will be deducted from your refund due. If multiple returns/exchanges are generated on the same order, the return fee will be applied to each return order.


INTERNATIONAL

All international return orders are subject to a $15 processing fee, deducted from your refund due.

How do I initiate a return/exchange?

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For US returns, get started here.

For all international returns, go here.

How do I get my refund?

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Your refund will be credited to your original payment method, less the return processing fee. Note that it may take 5-7 business days for our warehouse to receive and process your refund. You will receive an email once your refund has been processed. Once your return label is generated, tracking information will be emailed to you.

I have items to return from multiple orders, now what?

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We recommend generating a separate return label for each order and mailing back returns separately. This helps our warehouse team with ensuring your returns are processed as quickly as possible once received!

What is your gift return policy?

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We are pleased to offer our holiday extended return policy. Orders purchased from November 15th can be returned through January 10th.

Contact Us

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Contact Us

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We’d love to connect! Here are all the ways to get in touch.

Have A Nice Swim

Have A Nice Swim

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