Retail Operations Manager (Up to 18 months Maternity Leave Coverage)

• Location: Victoria BC or Vancouver BC

• Frequent travel Involved

• Mat leave cover up to 18 months 

• $85 - 90K CAD

• 3 days in office
  

The Retail Operations Manager (Mat Leave Cover) leads the operational execution of Left On Friday’s retail strategy, ensuring stores are equipped, supported, and aligned to deliver exceptional customer and brand experiences. This role owns the systems, processes, and communications that power daily retail operations, bridging head office strategy with in-store execution across all locations.

The Retail Operations Manager oversees retail communications, operational standards, inventory processes, and reporting, creating clarity and consistency across the fleet. This role plays a critical part in enabling store teams to focus on selling, community building, and brand storytelling by ensuring the operational foundation is strong, scalable, and efficient.

This role also leads new store openings and supports retail expansion, managing timelines, tools, and cross-functional coordination to bring new locations to life. In partnership with marketing and brand teams, the Retail Operations Manager supports the execution of in-store events and community activations, ensuring every brand moment is operationally sound and impactful.

Working closely with the Director of Retail and Store Managers, the Retail Operations Manager acts as the connective tissue between stores and head office, fostering a culture of communication, accountability, and operational excellence as Left On Friday continues to grow.

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Key Responsibilities

Retail Communications & Field Alignment

• Own and manage all head offices to store communications, ensuring teams are informed, aligned, and set up to execute company priorities.

• Lead rollout and ongoing management of Left On Friday’s Monthly LineUp  and other retail communication frameworks.

• Translate company initiatives into clear, actionable store guidance.

• Develop and lead SOP rollout and operational training initiatives, ensuring consistent adoption across all locations.

• Act as the primary liaison between stores and head office, managing feedback loops, fielding escalations, and ensuring store insights inform decision making.
  

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Store Operations, Systems & Process Excellence

• Develop, document, and maintain retail SOPs and operational playbooks.

• Standardize processes to ensure operational consistency and scalability.

• Manage store escalations across operations, systems, and staffing in partnership with Store Managers and Director of Retail.

• Oversee retail tech stack including POS, inventory systems, traffic tools, and operational platforms, ensuring adoption, functionality, and optimization.

• Own KPI reporting across the retail fleet, providing weekly and monthly performance insights.
  

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Finance & Budget Management

• Manage operational budgets including supplies, expenses, and store cost tracking.

• Support Director of Retail and Finance team with P&L tracking, payroll alignment, and profitability analysis.

• Monitor store-level operational efficiency while maintaining brand and customer experience standards.
  

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New Store Openings & Seasonal Retail

• Lead operational execution of new store openings and seasonal retail locations.

• Build and manage opening timelines, coordinating vendors, internal teams, and cross-functional stakeholders.

• Oversee pre- and post-opening logistics including store setup, systems, supplies, and inventory.

• Support hiring, onboarding, and training coordination for new store teams.

• Execute grand opening logistics and ensure launch readiness.
  
  
  

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Brand & Community Activations

• Support execution of in-store events, pop-ups, and community activations in partnership with Brand and Athlete teams.

• Lead large retail event logistics including staffing, product planning, and store readiness.

• Ensure brand presentation and operational excellence at every activation.
  

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Omnichannel Operations

• Oversee execution of BOPIS, Ship From Store, and Returns to Store processes.

• Partner with Ecommerce and CS teams to ensure seamless omnichannel customer experiences.

• Ensure operational readiness of stores to support cross-channel initiatives.
  

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Inventory Operations & Product Support

• Own store inventory management processes including counts, stock accuracy, and compliance.

• Execute product pullbacks in collaboration with Merchandising Manager while strategy remains with Merchandising and Planning.

• Support distribution and execution of marketing signage and campaign materials.
  
  
  

Interested?
Submit your application here. Posting closes November 30, 2026.